TSM user support is delivered by a dedicated team of Service Desk technicians, providing phone and remote support. This team is augmented by a highly qualified team of Field Technicians who visit client sites as scheduled or as need be, depending upon the client's service.
Some clients opt for an All Inclusive contract, in which monthly fees are fixed. Others opt for Variable Rate agreements, where fees vary according to demand and usage. Overall, we aim for flexibility.
In the complementary support model clients retain us to augment an in-house IT function. Beyond this, we tailor individual support agreements to suit individual clients and their organisational requirements.
We tailor individual support agreements to suit our individual customers and their internal requirements.
Some want regular visits included within the price. Others do not. Some want our technicians to have remote access to their machines. Again, others may not need or want this facility.
All TSM technicians are trained to communicate effectively with customers and their staff, at all levels of technical understanding. And technicians can also help identify individuals who may need IT-related training. This has proven highly effective for overall productivity.
A chain is only as strong as it’s weakest link..